If your organisation makes SmartUp available to you (such as using it in a workplace or you have been issued an account by your employer or organisation) then you are part of a Network: we provide the Services to your Network and your Network will provide and control your SmartUp user account. This means:
If you are a Public User, SmartUp provides the Services directly to you, you control your account including all information and personal data shared through your SmartUp account.
SmartUp is not directed to children under 13. If it comes to your attention that a minor child has provided any personal data without a parental or guardian consent, please email us at firstname.lastname@example.org and we will remove the account immediately.
Within each SmartUp community there are different roles and privileges – it works like this: Owner > Admin> Channel Manager > Community user/Guest User.
Owners and Admins establish the SmartUp Community for the particular learning purpose and have the ability to control their Community’s settings. Channel Managers are provided the rights by the Owners/Admins to manage the teams, and Community Users are invited to join these teams. All Owners and Admins can view all content posted in any particular Community they are invited to join. All Channel Managers and Users can view all content posted in the Channel they are invited to join or which is accessible to them.
When you download the app or use the desktop application and create an account, by providing us with your personal data, we collect certain information about you and your Network.
Data we collect on sign up to SmartUp includes:
If you are not signed up to SmartUp and just visit our site, we will place session ID cookies on your computer – please see section 4 on Cookies below.
We collect, process and use your information to develop and improve the SmartUp services on your and your Network’s behalf on your Network’s instructions. This includes using the information to:
SmartUp may introduce a feature to allow you to suggest contacts from your address book to join SmartUp either by sending an email invitation from SmartUp in your name. More info would be provided and consent would have to be obtained before this feature is implemented. This will mean we store this confirmation and use it to help you grow and use SmartUp best by growing your Communities – we would identify your contacts who are already SmartUp users, and provide you with a template to send invitations on your behalf to your contact who are not yet SmartUp users and possibly suggest people you may know but are not yet connected with you on our services. When you send an invitation to another individual already a SmartUp user or in order to invite them to join our service, that person may have access to your email address.
When you visit the publically available sections of SmartUp, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (known as a local storage devices) on SmartUp community members’ computers, so that SmartUp remembers them and makes their login experience easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised log in attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.
You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that SmartUp offers.
The type of cookie usage includes:
Please look at your browser and mobile device for settings on controlling cookies. We do not control these choices offered by your browser/mobile device makers.
SmartUp is a team and community centred platform allowing each community to enjoy the best content most relevant to each member. Each Owner/Admin has the maximum control over their communities’ options and has the ability to control who can view content as well as the privacy options for the Community. Some SmartUp Community Users will not have the same rights as the Owners, Admins or Channel Managers.
PLEASE NOTE – IF YOU ARE IN A NETWORK YOUR NETWORK OWNER/ADMIN HAS CONTROL OVER THE COMMUNITY PRIVACY OPTIONS SO PLEASE CHECK THESE CAREFULLY BEFORE ACCEPTING AN INVITATION TO JOIN A COMMUNITY.
You may deactivate your account and leave your SmartUp Community at any time. The options to delete data depends on the options selected by the relevant Community Owner, Admin or Channel Manager. In all cases you will have the right to delete your personal data.
When you produce content, you can decide if you want to post it to your SmartUp Community or not. When your content is posted all the members of your Community you are in will be able to view it. or just your SmartUp Community depends on the settings and product chosen by your SmartUp Community Owner.
You can share a link to your content externally by creating a publically accessible link to your Content. Content can be deleted by your Community Owner/Admin.
If you are an Owner or Admin: You have the keys to managing your SmartUp community settings. This means you can decide who to designate a Channel Manager, and who can be invited to join your SmartUp Community. You can also remove SmartUp users and decide what content can and cannot be posted to the Community. You can also permit what Content can be exported and downloaded.
We maintain your SmartUp work account on behalf of your Network. If you would like to stop using SmartUp you should contact your Network Owner. If you stop working for a Network (e.g. your workplace), your Network may suspend or terminate your SmartUp account as well as delete or retain any associated data.
Content you provide on SmartUp is akin to content you would provide in your normal course of work – and so that content is owned and controlled by your Network meaning even if you leave your Network that content may still be accessible and available on SmartUp.
Save as described in this section and policy, SmartUp will never sell, share or transfer any SmartUp users’ personal information without their consent.
Networks that use SmartUp will have their own policies for sharing of data on platforms such as SmartUp so please consult those.
SmartUp may share and disclose information that we collect through our agreement with you and/or your Network’s instructions, in the following circumstances:
To support the delivery of our Services, SmartUp (or one of its Affiliates as set out below) may use data processors who may recieve access to personal data of a Public User or a Network User (“Subprocessors”). SmartUp uses the following Subprocessors, but as our services grow and expand, these Subprocessors may change. We will use best endeavors to notify any Network and Public User of such changes either by way of the Community Owner/Admin and here. Infrastructure Subprocessors to host Community User data to deliver the SmartUp Services:
|Amazon Web Services, Inc||Cloud Service Provider||United States|
|Google Inc||Cloud Service Provider||United States|
|Zendesk, Inc||Cloud based customer support services||United States|
|Okta, Inc.||Cloud based Single Sign-On support services||United States|
|SmartUp Pte Limited||Singapore|
|SmartUp.io Dev SRL||Romania|
In the event you wish to alter your information provided to SmartUp during the registration process, in due course, you will be able to manually change this yourself in your account. Whilst we work hard on this, please contact us email@example.com describing what you wish to change and we will swiftly alter this for you.
If you sign up as a Network User and create an account, you cannot modify this account to become a Public User account. You may only remove any Content on your Network account with the consent of your Owner/Admin.
If you sign up as a Public User and create an account, you cannot modify this account to be a Network account. Any transfer of Content is in your Network Community Owner’s sole discretion.
Any SmartUp user has the right to obtain a copy of the personal data that SmartUp holds in relation to your account for a flat fee of £10/$10. Please email us firstname.lastname@example.org.
We work hard to protect your information and take reasonable steps to protect information you provide as part of your use of SmartUp from misuse, loss and unauthorised disclosure or access. We use industry standard and up to date technology to safeguard the confidentiality of your personal information such as secured servers using firewalls.
Unfortunately, no website or Internet transmission is ever completely 100% secure and we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.
To help keep your data secure please follow these tips:
We have stringent procedures in place to monitor our employees’ access to any community on SmartUp and ensure that such access is only for those that need to in order to, for example, resolve any troubleshooting problems, or assist with content creation. Access by any employees to any private communities is logged.
All of our employees and contractors must comply to our data protection policies in relation to any user data which are strictly adhered to.
In the event of a security breach, SmartUp will promptly notify the Network of any unauthorised access to the Network account. SmartUp has incident management policies set up to manage such an event.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR (INCLUDING ANY NETWORK’S) DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR (INCLUDING ANY NETWORK’S) REGISTRATION INFORMATION OR OTHER DATA.
We comply with Californian laws regarding privacy. California's "Shine the Light" law (Civil Code section 1798.83) requires businesses to respond to requests from California customers asking about practices of disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at email@example.com. We may disclose your contact information to third parties to allow for marketing of their products or services to you or for other marketing purposes. If you want us to stop further sharing your email contact information with third parties, notify us at firstname.lastname@example.org. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.
Operators of online services are required to disclose how they respond to "do not track" signals that provide Public Users the ability to exercise choice over the collection of personal information of Public Users over time and across third party online services. We do not currently track our users' personal information over time and across third-party online services. We also do not knowingly permit third parties to collect personal information about an individual User's online activities over time and across different online services when using SmartUp.
By using SmartUp you are consenting to the exclusive jurisdiction of the courts of England & Wales.
You agree that you will not file or participate in a class action against us.
SmartUp.io Limited is registered with the Information Commissioners’ Office in the UK with registration number ZA202708
If you have any questions please email us with any questions at email@example.com